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회원을 위한 다양한 혜택이
준비되어 있습니다.
my spooning
Order주문내역 조회
고객님께서 주문하신 상품의 주문내역을 확인하실 수 있습니다.
비회원의 경우, 주문서의 주문번호와 비밀번호로 주문조회가 가능합니다.
Profile회원 정보
회원이신 고객님의 개인정보를 관리하는 공간입니다.
개인정보를 최신 정보로 유지하시면 보다 간편히 쇼핑을 즐기실 수 있습니다.
Wishlist관심 상품
관심상품으로 등록하신 상품의 목록을 보여드립니다.
Mileage적립금
적립금은 상품 구매 시 사용하실 수 있습니다.
적립된 금액은 현금으로 환불되지 않습니다.
Q&A
Contact게시물 관리
고객님께서 작성하신 게시물을 관리하는 공간입니다.
고객님께서 작성하신 글을 한눈에 관리하실 수 있습니다.
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이용안내
회원가입 안내
•회원가입안내
메뉴를 통해 이용약관, 개인정보보호정책 동의 및 일정 양식의 가입항목을 기입함으로써 회원에
가입됩니다.INTERNATIONAL (영문몰) 버전의 회원가입은 연동없이 별도로 운영되고 있어, 해외배송시에는 INTERNATIONAL 버전으로 재가입 부탁드립니다.
•Register membership
Members are registered by entering the terms and conditions, consent to privacy policy, and subscription items in the schedule form through the menu.
Membership of INTERNATIONAL version is operated separately from domestic delivery, so please re-subscribe to INTERNATIONAL version for worldwide delivery.
주문 안내
•주문취소의 경우- 상품 부분취소 및 변경 또는 배송전 취소시 ACCOUNT > ORDER 를 통해 취소부탁드립니다.
주문 당일 오후 1시 이후 배송대기상태 또는 상품 출고완료경우 왕복배송비 지불요청드립니다.
•Cancellation of orders
- If you cancel the product partially, change it, or cancel it before delivery, please cancel it through ACCOUNT > ORDER.
We request you to pay the return shipping fee after 1 p.m. on the day of the order or when the product is ready to be shipped.
- If you cancel the product partially, change it, or cancel it before delivery, please cancel it through ACCOUNT > ORDER.
We request you to pay the return shipping fee after 1 p.m. on the day of the order or when the product is ready to be shipped.
결제안내
배송안내
- 배송 방법 : 택배
- 배송 지역 :
- 배송 비용 : 조건부 무료 : 주문 금액 100,000 미만일 때 배송비 3,000을 추가합니다.
- 배송 기간 : 1일 ~ 4일
- 배송 안내 : •배송안내-국내배송' CJ 대한통운' 이용1588-1255 (월~금 9:00~18:00 / 토 9:00~13:00)-해외배송 'FedEx' 이용080-023-8000 /•Delivery information
-Use 'CJ Korea Express' for domestic delivery
1588-1255 (Monday-Friday 9:00-18:00 / Saturday 9:00-13:00)
www.cjlogistics.com
-Use 'FedEx' for overseas shipping
080-023-8000 /
www.fedex.com/ko-kr/home.html
교환/반품안내
ADDRESS: 서울특별시 강남구 논현로 150길 19 5층 스푸닝 앞
ACCOUNT#: 하나은행 352 910416 55107 스푸닝 (최지윤)
ADDRESS: Spooning on the 5F, 19, 150-gil, Nonhyeon-ro, Gangnam-gu, Seoul
ACCOUNT#: Hana Bank 352 910416 55107 Spooning (Choi Ji-yoon)
ACCOUNT#: Hana Bank 352 910416 55107 Spooning (Choi Ji-yoon)
•교환 및 반품 안내
- 오배송 또는 상품불량의 경우 무상교환원칙으로 Q&A 게시판 문의 또는 info@spooning.co.kr 로 문의부탁드립니다.
최대한 신속한 처리 도와드리겠습니다.
•Information of exchange and return
- In case of misdelivery or defective products, please contact the Q&A board or e-mail to info@spooning.co.kr in the free exchange principle.
We'll help you deal with it as quickly as possible.
- In case of misdelivery or defective products, please contact the Q&A board or e-mail to info@spooning.co.kr in the free exchange principle.
We'll help you deal with it as quickly as possible.
•교환 및 반품이 가능한 경우
- 전자상거래법에 의거하여 불가상품 제외, 모든 상품은 교환 및 반품은 상품 수령일로 부터 7일이내 가능합니다.
•When exchanges and returns are possible
- Under the Electronic Trade Act, all goods, except non-viable goods, can be exchanged or returned within seven days from the date of receipt of the product.
- Under the Electronic Trade Act, all goods, except non-viable goods, can be exchanged or returned within seven days from the date of receipt of the product.
•교환 및 반품 신청
-교환 및 반품 신청은 상품 수령 후 7일이내 Q&A 게시판 또는 이메일을 통해 주문번호와 상품명 기재 후 접수 부탁드립니다.
-불량 및 오배송 된 제품의 교환 신청 또한 상품 수령 후 7일이내 접수 신청해주셔야 합니다.
-상품 수령 후 7일 이내 SPOONING에 교환 및 반품 신청이 접수되지 안은 경우, 신청하지 않고 상품을 반송하는 경우에는 처리 불가합니다.
-상품 수령일로부터 5일이내 접수 및 제품 반송처리 완료해주셔야 7일이내 수거 완료 및 처리 가능합니다.
-7일이내 미반송 또는 아래의 경우에는 교환 및 반품 거부처리 되는점 안내드립니다.
•Application for exchange and return
-Please fill in the order number and product name within 7 days of receipt of the product through Q&A board or e-mail.
-You must also apply for the exchange of defective and misdelivered products within 7 days of receipt.
-If an application for exchange or return has not been received by SPOONING within 7 days of receipt of the product or if the product is returned without an application, it cannot be processed.
-You must receive the product within 5 days from the date of receipt of the product and complete the process of returning the product so that it can be collected and processed within 7 days.
-We will inform you that it will not be returned within 7 days or that it will be rejected for exchange or return in the following cases.
-Please fill in the order number and product name within 7 days of receipt of the product through Q&A board or e-mail.
-You must also apply for the exchange of defective and misdelivered products within 7 days of receipt.
-If an application for exchange or return has not been received by SPOONING within 7 days of receipt of the product or if the product is returned without an application, it cannot be processed.
-You must receive the product within 5 days from the date of receipt of the product and complete the process of returning the product so that it can be collected and processed within 7 days.
-We will inform you that it will not be returned within 7 days or that it will be rejected for exchange or return in the following cases.
•교환 및 반품 불가 및 주의 품목
- 수제화 또는 수제 핸드백 등 1:1 주문제작의 경우
- 고객님의 책임 있는 사유로 상품에 착용의 흔적 및 훼손된 경우
(스푸닝 제작제품의 경우 택 제거 시 불량여부 판단불가 및 악용사례방지를 위해 상품 불량관계없이 교환 불가한점 양해부탁드립니다.)
- 화이트 계열제품 (개봉시 재판매 불가한 경우)
- 착용 여부를 알수없는 제품 (속옷/탱크탑/이너웨어)
- 주얼리제품 (착용만으로도 변색이 되는 상품)
- 니트제품 (피팅만으로도 상품의 핏이 달라질수있는 경우)
- 고객님의 사용 또는 일부 소비에 의하여 상품의 가치가 현저히 감소한 경우
- OUT OF STOCK 으로 제품이 품절된경우
- 데님제품의 물빠짐 / 퍼제품의 털빠짐 (소재 특성상 감안해야하는 경우)
- 세탁 또는 물티슈로 지워질수있는 초커자국
- 바느질 또는 패턴이 불규칙한 경우
•위와 같은 경우는 오배송이나 상품 하자의 경우를 포함하여 교환 및 반품 불가한점 안내드립니다.
•교환이나 환불을 목적으로한 상품 훼손에 대해서는 전자상거래에의한 법률로 스푸닝은 소비자님에게 손해배상을 청구할 수 있습니다.
• Not interchangeable or returnable items
- In case of 1:1 custom production, such as handmade shoes or handmade handbags,
- In the event that the product is worn or damaged due to the customer's responsible reasons
(For Spooning manufactured products, please understand that it is not possible to exchange products regardless of defective products in order to prevent defects and abuse cases when removing the tag.)
- White family products (In case it is not possible to resell when it's opened)
- Unknown product (underwear/tank top/inner wear)
- Jewelry products (differentiating products just by wearing them)
- Knit products (if fitting alone can change the fit of the product)
- The value of the product has been significantly reduced by your use or some consumption.
- When the product is out of stock due to OUT OF STOCK
- Drainage of denim products / hair loss of permed products (if the material characteristics must be taken into account)
- Choker marks that can be erased by washing or wiping
- In case of irregular sewing or pattern.
•In the above case, we inform you of the inability to exchange or return, including misdelivery or defective goods.
•SPOONING can claim damages from consumers under the Electronic Trade Act for damage to goods for exchange or refund purposes.
- In case of 1:1 custom production, such as handmade shoes or handmade handbags,
- In the event that the product is worn or damaged due to the customer's responsible reasons
(For Spooning manufactured products, please understand that it is not possible to exchange products regardless of defective products in order to prevent defects and abuse cases when removing the tag.)
- White family products (In case it is not possible to resell when it's opened)
- Unknown product (underwear/tank top/inner wear)
- Jewelry products (differentiating products just by wearing them)
- Knit products (if fitting alone can change the fit of the product)
- The value of the product has been significantly reduced by your use or some consumption.
- When the product is out of stock due to OUT OF STOCK
- Drainage of denim products / hair loss of permed products (if the material characteristics must be taken into account)
- Choker marks that can be erased by washing or wiping
- In case of irregular sewing or pattern.
•In the above case, we inform you of the inability to exchange or return, including misdelivery or defective goods.
•SPOONING can claim damages from consumers under the Electronic Trade Act for damage to goods for exchange or refund purposes.
• 교환 & 반품 절차
- Q&A 게시판에 접수 후 상품 교환 및 반품 안내서에 교환하실 상품의 정보와 교환 사유 작성부탁드립니다.
- 고객책임사유에 의한 교환 및 반품은 CJ 대한통운 (1588-1255)를 통해 직접 접수 부탁드립니다.
(ARS 연결 후 반품 1번- 운송장 번호와 * 입력- 착불 2번, 또는 CJ 대한통운 앱을 통해 반품 예약)
- 교환 및 반품 접수 완료 후 회수된 제품은 검수 단계를 거쳐 교환 제품으로 발송 및 환불 처리됩니다.
- 무통장 입금 결제건은 매주 월, 목요일 오후 5시 이후 처리 도와드리고 있으며, 카드 결제건은 카드사 승인취소까지 영업일 기준 3-5일 소요될 수 있는점 참고 부탁드립니다.
※ 고객님의 단순변심 또는 고객책임 사유로 인한 교환 및 반품의 경우 상품반송 비용은 고객님께 부담됩니다. (특수 지역 별도, 반품 배송비 6,000원 차감 또는 계좌이체)
• Replacement & Return Procedure
- Please fill out the product information and reason for exchange in the product exchange & return guide after receiving it on the Q&A board.
- Please receive exchanges and returns directly through CJ Korea Express (1588-1255)
- Products recalled after receipt of exchange and return will be sent to and refunded via the inspection process.
- We help you with the account without a bank transfer payment after 5 p.m. every Monday and Thursday, and please note that it may take 3-5 business days to cancel the credit card company's approval.
※ In the case of exchange or return due to your simple change of mind or customer responsibility, you will be charged with returning the product. (separate from special areas, deduct 6,000 won from return shipping charges or transfer to account)
- Please fill out the product information and reason for exchange in the product exchange & return guide after receiving it on the Q&A board.
- Please receive exchanges and returns directly through CJ Korea Express (1588-1255)
- Products recalled after receipt of exchange and return will be sent to and refunded via the inspection process.
- We help you with the account without a bank transfer payment after 5 p.m. every Monday and Thursday, and please note that it may take 3-5 business days to cancel the credit card company's approval.
※ In the case of exchange or return due to your simple change of mind or customer responsibility, you will be charged with returning the product. (separate from special areas, deduct 6,000 won from return shipping charges or transfer to account)
환불안내
•무통장입금 : 영업일 기준 2-4일 이내 환불 처리
회원정보 및 접수 시 환불정보 등록 또는 택배와 함께 동봉된 교환반품 안내서 작성 후 동봉 또는 Q&A게시판으로 기재부탁드립니다.
무통장입금 정보 없을경우 적립금 환불처리 도와드립니다.
•카드결제 : 영업일 기준 주말제외 2-7일 카드사에따라 승인취소 기간이 다르기때문에 이점 이해 부탁드립니다.
•휴대폰 결제 : 적립금 환불 또는 당월 전체 취소.
•Banking transfer deposit: Refund processing within 2-4 business days
Please register your membership information and refund information or fill out the exchange return information enclosed with the courier and fill it out as an enclosed or Q&A board.
If you don't have any banking information, we will help you with the refund of your mileage.
•Card Payment: Please understand this because the cancellation period of approval varies depending on the credit card company except for weekends.
•Mobile phone payment: refund of reserves or cancel the entire month.
Please register your membership information and refund information or fill out the exchange return information enclosed with the courier and fill it out as an enclosed or Q&A board.
If you don't have any banking information, we will help you with the refund of your mileage.
•Card Payment: Please understand this because the cancellation period of approval varies depending on the credit card company except for weekends.
•Mobile phone payment: refund of reserves or cancel the entire month.
기타안내
•현금영수증 안내
- 상품 배송이 끝난후 교환 반품의 의사가 없을시 1:1 Q&A 게시판을 통해 발급 요청이 가능합니다.
•Information of cash receipt
- If there is no intention of returning the product after delivery, you can request an issue through the 1:1 Q&A board.
- If there is no intention of returning the product after delivery, you can request an issue through the 1:1 Q&A board.
